Hannaherika’s Weblog

Just another WordPress.com weblog

HP Customer Service Experience May 3, 2008

Filed under: Computers,Reviews — hannaherika @ 11:47 pm

I had some issues with my Laptop and i tried to resolve it on my own. I ran upon HP’s website and I found this link to chat with their customer service representative.

And so I did this and Valentina was the one who chatted with me. I thought that she was remarkable. She is very professional, she responded fast, she diagnosed my computer and knew what was wrong and troubleshooted it.

With this, I know in the near future that I will still buy HP products (especially laptops and desktop units). Companies should focus more on quality customer service. Losing a customer indeed is much more expensive than keeping one.

Advertisements
 

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s